Refund Policy

Refund Policy

We at Khelo Aur Jito take pride in providing a reliable and transparent service to our players. Our refund policy ensures that we offer the best possible service to our customers. Please read this refund policy carefully before making any transactions on our website/App.

1. Once a deposit, including bonuses, has been used to play our online games, no refunds can be processed.

2. Refund requests can only be made within 24 hours of a transaction. The conditions for refund a. The payment is successful but not received by the player. b. Due to app technology problems, it can not provide game services for players for a long time. c. Due to payment loopholes, players pay repeatedly.

3. How to refund a. Contact customer service via email to describe the problem. b. The customer service staff will reply you as soon as possible and actively assist in solving the problem. c. If your problem is not properly resolved. We will initiate a refund for you. d. Usually it will be returned to your fund account within 5 working days.

4. The following scenarios you can't refund a. Recharge has arrived, and you have consumed part of it. b. Payment time over 3 days. c. There is clear evidence that you cheat in the game and cause harm to other players, so limit your trading. 

To request a refund, please contact kheloaurjito2023@gmail.com.

5. We may withhold any refund or reverse any transaction until we establish the identity of the player to our satisfaction, to ensure that any payment made to us will be honored after a refund has been made. If we require it, you must provide us with a notarized or certified identification, in accordance with the laws of your jurisdiction. Failure to provide such identification within five days of our request may result in the closure of your player account, forfeiture of your funds, and our decision shall be final and binding.

6. Players must play fairly and not use computer aids, mathematical equations, or betting systems to manipulate the outcome of any game.

7. kheloaurjito will review all refund requests, and the player will receive a solution within 5 working days. The refunded funds will be restored to the player's account after reviewing the request.